Job Vacancies Myanmar - Myanmar

မြန်မာစာနဲ့အင်္ဂလိပ်စာရပြီးPJဆိုလျောက်ကြည့်နော် About the job Position: Team Leader – Burmese Speaker - (Financial Services Industry) Location: Singha Complex, Bangkok, Thailand (On-site) Working Hours: 9:00 AM – 6:00 PM, 5 days per week Support Scope: Voice Consumer Support Overview: We are looking for an experienced Burmese-speaking Team Leader to join our Customer Support team in Bangkok. In this role, you will lead and support a team delivering high-quality voice customer service within the financial services industry. You will be responsible for driving team performance, ensuring excellent customer experience, and maintaining service quality while representing a globally recognized financial services brand. Qualifications: Bachelor Degree or equivalent Previous leadership or supervisory experience in a contact center is an advantage Previous experience in a contact center/customer service environment Successful track record as a Customer Service Representative Fluent in Burmese with a minimum CEFR B2 proficiency Prefer PJ passport holders Able to understand English for training and internal communication Excellent verbal and written communication skills Strong customer service, active listening, and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to identify customer needs and provide effective long-term solutions Demonstrated empathy and the ability to personalize customer interactions Passion for delivering outstanding customer experiences while representing the brand No disciplinary actions or Performance Improvement Plan (PIP) within the last three months Experience supporting customers within the financial services industry Responsibilities: Lead, coach, and motivate a team of Customer Service Representatives to achieve operational and quality targets. Monitor team performance and provide regular feedback and coaching. Ensure excellent customer service is delivered through effective issue resolution and adherence to company policies. Handle escalations and support team members in resolving complex customer concerns. Foster a positive, customer-focused culture while maintaining high performance standards. Track and report team performance metrics and identify opportunities for continuous improvement. Ensure compliance with operational procedures, security standards, and company policies. Collaborate with internal stakeholders to improve customer experience and operational efficiency. If you're interested in this opportunity, please complete the application form using the link below: Application Link: Ссылка скрыта Once we receive your submission, our recruitment team will review your application and contact shortlisted candidates regarding the next steps. source- Ссылка скрыта