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Why all content is fundamentally words
Accessible content requires text alternatives: an image is its alt text, a video is its audio description. Words are the default format; visuals are variants. Good content design means crafting clear information with words alone—not inaccessible visuals. Writing is designing
Your research tools got smarter… Did you?
AI automates data collection, but strategic synthesis remains human. Five irreplaceable skills: strategic decisions, relationships, cross-cultural depth, complex methods, AI advisory. If your work ends with a readout, you're replaceable. If it ends with a business decision, you're where you need to be
Agentic UX: 7 principles for designing systems with agents
Fix the system first. Blend agents into workflows (no separate destinations). Shift from reactive to proactive. Context is critical. Use familiar UI patterns. Collect data at the right time. Keep humans in control with undo options
📹 NNG: Status Trackers - 6 Guidelines for Discoverability and Clarity
Use these 6 guidelines to create status trackers that are easier for your users to find, access, and understand
Prototyping: Ten Data-Backed Truths Of User Experience ROI
Fix issues in design (100x cheaper). 1s delay cuts conversions 20%. 50ms for first impression. More options = slower decisions. White space improves comprehension 20%. Fake progress boosts completion 40%. 5 users find ~85% of problems. Every 1inUXreturns1inUXreturns100. High-design-maturity companies grow revenue 32% faster. UX is financial infrastructure
Opinion: The Hidden Cost of Forcing Users to Decide
A skincare quiz failed because it demanded certainty users didn't have. Fix: clarify upfront, remove unused questions. Real opportunity: conversational AI that accepts fuzzy input ("kind of in between") and asks smarter follow-ups. The intelligence isn't in asking less—it's in knowing what matters and when to ask
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