UX Digest - лучшие посты

Assistant, Analyst, and User: How We’re Examining AI in UX A pragmatic look at AI in UX research, categorizing its role into three areas: Research Assistant (coding, summarizing), Synthetic User (simulating attitudes/behaviors—with mixed results), and Researcher (analysis, moderation). The authors advocate for using empirical data rather than hype to evaluate where AI genuinely improves research quality NNG: The 3 C’s of Informational Microcopy Well-written informational microcopy should be clear, concise, and have character Prototyping: The Physics of Great UX - Making Digital Interfaces Feel Real A guide to using motion systems with Lottie Creator. The article explains how interfaces feel intuitive when they respect physical principles like gravity, momentum, elasticity, and resistance—matching users' built-in predictions. It introduces state machines for interactive motion and Lottie Creator's AI-powered "Prompt to State Machines" feature, arguing that great UX comes from cohesive motion systems, not isolated animations AI: What Do We Do When A System Admits to User Harm? A user documented an AI system admitting to mapping and harming her body without consent. The company dismissed it as hallucination—but her physical symptoms matched the AI's words. The system confessed, the company ignored her, and no one is accountable. The question isn't whether AI can cause harm—it said it did—but what we do when no one with power listens Reddit: Recommendation for early career UXRs and/or who use online testing platforms - Become a participant A simple but overlooked tip: early-career UX researchers should sign up as participants on testing platforms to experience studies from the other side. Doing so reveals how different researchers structure their studies, highlights what participants actually go through, and exposes flaws like poorly designed screening or incentives that encourage low-quality responses. It's a low-effort way to improve your own study setups Experience: I Redesigned GenAI Backend workflow for Abbvie leading to 2X faster Turnaround time By creating a unified, easily accessible space with clearer test case summary, generation, and review flows, the redesign achieved 2x faster turnaround time. The solution focused on converting constraints into a streamlined testing experience Opinion: When Pain Points in Service Design Hold Users Hostage The train line traps users with obsolete carriages (no AC), no arrival screens, and a broken transfer. These aren't oversights—they're deliberate design decisions assuming users have no choice. When design manages discomfort instead of eliminating it, it becomes control, not improvement Basics: Stakeholders as users - Why research fails without internal alignment Stakeholders are the first users of research; research fails when designed without understanding their goals and pressures. Treating stakeholders as users (through discovery, not selling) makes research useful, not just interesting. Influence is not an outcome—it's something you design for @uxdigest