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Why Accessibility Is An Operational Capability, Not A Feature Accessibility is not a feature or audit — it's an operational capability built into systems (design systems, CI/CD, AI guardrails), because AI-generated UI is inaccessible by default. The fix: treat accessibility like security — continuous, enforced, and verified with real users, not as a one-time compliance check 🎥 NNG: Storytelling in User Research Storytelling isn't just for communicators — it's central to user research. Stories help uncover insights, make findings intelligible, and drive team action AI: Product discovery as a pipeline - the two judgment calls baked into Torres’s skills A Claude skill pipeline for product discovery (screening ICP, extracting/clustering opportunities, sizing) bakes in two key judgments: treat misfits as signals to revise your map, and separate importance from prevalence — a problem few feel sharply beats one many feel lukewarm about Case Study: FireWorks - How We Built a Smart Helmet to Keep Wildland Firefighters Alive A UW team built "FireWorks" — a smart helmet system (sensors + app) to monitor wildland firefighters and prevent heat-related deaths (over 60% of 313 fatalities since 2000). Field research revealed the key constraint: no added weight — so sensors had to integrate into the helmet itself with multi-channel alerts @uxdigest