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Solabot Technologies Pvt. Ltd. is looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
· Leading and developing a team of 8 to 10 front line Service Engineers; responsible for the overall direction, coordination and evaluation of the team.
· Improve customer service experience, create engaged customers and facilitate organic growth
· Take ownership of customers issues and follow problems through to resolution
· Set a clear mission and deploy strategies focused towards that mission
· Develop service procedures, policies and standards
· Keep accurate records and document customer service actions and discussions
· Analyze statistics and compile accurate reports
· Keep ahead of industry’s developments and apply best practices to areas of improvement
· Control resources and utilize assets to achieve qualitative and quantitative targets
· Adhere to and manage the approved budget
· Maintain an orderly workflow according to priorities
Requirements
· Any Bachelor or Master's Degree with relevant domain knowledge.
· Proven 5-8 years of working experience as a Customer Service Manager.
· Salary package upto 6 LPA
· Experience in providing customer service support.
· Excellent knowledge of management methods and techniques.
· Proficiency in English.
· Working knowledge of customer service operations and maintenance.
· Ability to think strategically and to lead.
· Strong client-facing and communication skills.
· Advanced troubleshooting and multi-tasking skills.
· Customer service orientation.
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