Foodpanda SG Riders

Hi pandariders, Regarding the system issue that happened yesterday, we will be taking the following actions to minimize the impact to your delivery performance. Affected period: 16/07/2026 15:00-16:15 Scoring exclusion Please note that the batch scoring and service guideline violations of couriers during the period 16/07/2026 15:00-16:15 has been excluded from your overall performance in the batch calculation of the cycle of (13/07/2026 - 19/07/2026) and will be reflected in the rider app. Lifting system violations on service guidelines We are now gradually and manually adjusting the records for couriers who received automated system reminders that would affect your delivery performance during the affected period. Order service fees issue During the affected period, service fees adjustment will be handled as follows: • For orders that you have actually delivered without indicating pick-up and drop-off in the app, kindly create a ticket with a valid Proof-of-Delivery picture. We will review them case by case and have service fees adjusted accordingly. If you still encounter issues, please try to re-login or reinstalling the app. You may reach out to the help center if you need further assistance. Thank you for your understanding.