The Hire - the job

Job Role Technical Support Specialist Job Details 🇻🇳 Vietnam Remote: Yes Type: Permanent Experience Level: Junior Technologies: SQL, HTML, CSS, Python, Bash, Java, API, RestAPI Company: Sumsub Job Description & Requirements **Sumsub** builds a suite of compliance and anti-fraud products that modern businesses can use to fight money laundering and terrorist financing as well as effectively comply with regulatory requirements. 100+ million users have already passed through Sumsub’s checks — identity verification, anti-fraud, AML screening, or crypto transactions compliance worldwide. Now we are looking for a Technical Support Specialist with Chinese. Our Support is divided into **client/applicant**, **technical (1st and 2nd lines)** and **legal**. Regardless of which team the employee is in, everyone wants and is ready to help, respond and support any of our clients or users. **What does technical support do?** - Deal with problematic situations and help our clients - Search and analyze the logs, data analytics - Integrate and test the internal developments - Work only in chat with 80% of requests being in English. **What do we expect from the ideal candidate?** - Fluent English - **Knowledge of Chinese** would be a huge plus - Experience in service/call-center/support (ideally with life chats) - Basic skills: REST API, HTML/CSS, knowledge of the browser console, SQL, able to write scripts in any of the programming languages (Java/Bash/Python) - Composure, self-control and the ability to melt the hearts of the most demanding clients 🌐 Website #html #css