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Job Role
Technical Support Specialist
Job Details
🇻🇳 Vietnam
Remote: Yes
Type: Permanent
Experience Level: Junior
Technologies: SQL, HTML, CSS, Python, Bash, Java, API, RestAPI
Company: Sumsub
Job Description & Requirements
**Sumsub** builds a suite of compliance and anti-fraud products that modern businesses can use to fight money laundering and terrorist financing as well as effectively comply with regulatory requirements. 100+ million users have already passed through Sumsub’s checks — identity verification, anti-fraud, AML screening, or crypto transactions compliance worldwide.
Now we are looking for a Technical Support Specialist with Chinese. Our Support is divided into **client/applicant**, **technical (1st and 2nd lines)** and **legal**. Regardless of which team the employee is in, everyone wants and is ready to help, respond and support any of our clients or users.
**What does technical support do?**
- Deal with problematic situations and help our clients
- Search and analyze the logs, data analytics
- Integrate and test the internal developments
- Work only in chat with 80% of requests being in English.
**What do we expect from the ideal candidate?**
- Fluent English
- **Knowledge of Chinese** would be a huge plus
- Experience in service/call-center/support (ideally with life chats)
- Basic skills: REST API, HTML/CSS, knowledge of the browser console, SQL, able to write scripts in any of the programming languages (Java/Bash/Python)
- Composure, self-control and the ability to melt the hearts of the most demanding clients
🌐 Website
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