JRP India - Consultoría

*UREGEN HIRING FOR INBOUND CUSTOMER SUPPORT IN US PROCESS* *Position* : Inbound Customer Support Executive US Inbound *Salary*: ₹20000- to ₹40000 + Incentives. *Salary* Depending on Interview. / Skills / Experience & Last Salary *Fresher and experience both can apply with Excellent Communication Skills* *Gender* Male & Female *Process* : Customer Support / International Voice Process *Location* : Sector 65, Noida *Shift* : 9:30 PM – 6:00 AM (US Night Shift) *Working Days* : Monday to Friday *Weekly Off* : Saturday & Sunday (Fixed Off) *Food* : Provided by the Company *Cab Facility* : NO *Job Summary* ......Services Pvt. Ltd. is hiring enthusiastic, customer-focused professionals for its US Inbound Customer Support team. The role involves handling inbound customer interactions, resolving queries professionally, maintaining service quality, and meeting assigned productivity and performance standards *Key Responsibilities* * Handle inbound calls from US customers professionally and courteously. * Understand customer queries and provide accurate and timely solutions. * Maintain high standards of customer service and satisfaction. * Follow process guidelines, communication standards, quality parameters, and company policies. * Accurately record customer interactions and update information in the system. * Escalate complex issues to the appropriate team or supervisor. * Achieve assigned quality, productivity, attendance, and service targets. * Maintain professional communication with international customers. *Candidate Requirements* Excellent verbal and written English communication skills. * Strong listening, comprehension, and problem-solving abilities. * Comfortable working in a US night shift. * International voice/inbound experience is preferred. * Freshers with strong communication skills may also apply. * Basic computer knowledge and good typing skills. * Customer-focused attitude, professionalism, and willingness to learn. *Selection Process – 5 Rounds* *1. Written Test*: Basic English, grammar, comprehension, and process-related assessment. *2. Reading & Communication Round*: Assessment of reading ability, pronunciation, fluency, and communication. *3. Typing Test*: Assessment of typing speed and accuracy. *4. Project Manager /OPS Round*: Evaluation of customer handling, problem-solving, process suitability, and overall fit. *5. US Client Final Round*: Final interview conducted directly by the US client; selection is subject to client Approval. *Selection Note* Candidates must successfully clear each round to proceed to the next stage. Final selection will be based on overall performance and successful completion of the US Client interview *Immediate joiners will be preferred.* *All interview round is face to face only* *Interview Time : 11 am to 5 Pm Monday top Friday* *Joining Batch Start On 12th Aug Monday 2026* 📩 *Apply Now / Contact Us Today* 📞 9811068863 *Regards Jatin Chandel From SCN Group* *Take the first step toward a successful career with us!*